Manage Your Call Center Effectively and Efficiently
Call Center Solutions helps you to manage your sales and marketing efforts. It also gives you real-time insights into your business performance so that you can take informed decisions that drive results.
CALL CENTER SOLUTIONS FEATURES
Lets you manage important tasks like Lead Generation, Sales & Support, and improves business efficiency.
Offers various Call Recordings, IVR Systems, Advanced Call Handlers, Dashboards and other Analytics and more!
API for Integration
Our software helps you to connect your applications and increase their cohesion by bridging them.
We keep people updated with what's going on at all times by placing a phone right beside them.
Best Suited for the Following Industries
Integrated Solution for E-Commerce Portal and CRM + Call Center
Lead Capture and Sales process with integrated Call Center
Ticket Management with RMA, warranty, AMC, SLA, and Escalations
Any Inbound/ outbound process with Auto Dallier and Call Distribution
For our new business vertical of travel, we at Welspun were seeking a robust, scalable telephony solution, without incurring a CAPEX cost.
Telelinks has supplied & installed ENJAY Synapse Server based telephony for travel helpdesk of Welspun at Vapi.
Welspun started with 3 agents & have now added 5 more.
The system fulfils our requirement of voice logging, interface to their existing CRM, MIS, reports that help enhance the efficiency of the agents.
The system has been in use for 2+ years & has had zero downtime.
Mr Rajeev Mudgal